Privacy Policy

Last updated: June 2026

What we collect

We collect the information you provide when you create an account — your name, clinic name, email address, and timezone. We also store the patient or client data you add to Recare, such as names, phone numbers, email addresses, and appointment dates.

How we use it

We use your data only to provide the Recare service — sending automated follow-up and recare messages on your behalf via email and WhatsApp. We do not sell, share, or use your data for any other purpose.

Data retention

Your data is kept for as long as your account is active. If you cancel your account and request deletion, we will remove all your data within 30 days. Data is never deleted automatically — it is only removed when you or an administrator explicitly requests it.

WhatsApp messaging

For clinics on the Growth or Scale plan, Recare sends follow-up messages via WhatsApp using approved message templates. These messages are sent only to patients or clients who have an existing relationship with your clinic. Recipients can opt out at any time.

Unsubscribing

Every follow-up message we send includes an unsubscribe link. Any patient or client can opt out at any time by clicking that link, and we will stop sending them messages immediately.

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete it at any time. Just email us and we will respond promptly.

Questions?

For any privacy questions or data requests, email us at [email protected].